Refund Policy

At The Observatory Gallery, all fine art prints are produced to order specifically for each customer. Because each print is individually produced following purchase, we do not accept returns or exchanges for change of mind, incorrect sizing selection, or if you no longer wish to keep your order.

We encourage customers to carefully review the artwork details, print size, framing options, and product descriptions before completing their purchase. If you have any questions before ordering, please contact us at enquiries@theobservatory.org and we will be happy to assist.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if your print arrives damaged, defective, or if you receive an incorrect item.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Photographs showing the damage or defect

We will review your request and, where appropriate, arrange a replacement or another suitable resolution.

Made-to-order products

All prints are created specifically following purchase and are therefore considered made-to-order products. As a result, we cannot accept returns for:

• Change of mind

• Incorrect measurements or size selection

• Colour differences caused by individual monitor or screen settings

• Minor variations that are inherent to the fine art printing process

Each print is carefully produced using high-quality materials and inspected before dispatch.

Cancellations

Once an order has entered production, it cannot be cancelled or amended as materials and production time have already been committed.

If you wish to request a cancellation, please contact us as soon as possible after placing your order. We will do our best to accommodate requests where production has not yet begun.

Exchanges

As all prints are produced to order, we are unable to offer exchanges for alternative artworks, sizes, or formats once production has started.

European Union and United Kingdom consumer rights

Where applicable, customers may have additional rights under consumer protection laws. These rights are not affected by this policy.

Certain exceptions may apply to cancellation rights for goods that are made to order or produced according to customer specifications.

Refunds

If your order is approved for a refund due to a defect, damage, or error on our part, we will notify you once your request has been reviewed.

Approved refunds will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund.

If you have any questions regarding your order, please contact us at:

enquiries@theobservatory.org